Shipping policy

We offer free shipping within the United States. Delivery times are estimated on a best effort basis and cannot be guaranteed.

Section 1 - Shipping Methods
We divide the time between the customer placing an order and receiving the product into processing time and shipping time
Processing time: 1-3 business days (due to the special nature of the lighting product, secure packaging is required)

Shipping time

Shipping Time: 9-21 business days

Logistics partners: FedEx, YunExpress, DHL, TNT, UPS, etc.


Note: Packages over 39 inches (100 cm) in size will be shipped via ocean freight.
If the package has arrived in the United States. When delivering the package, if it coincides with an official holiday in that country, the package will be delivered after the holiday.
We currently only offer shipping within the United States.
If you need to ship to another country, please contact us.


Section 2 Below are some products that take longer than average.
Out-of-stock products

Although we strive to keep all of our listed products in stock, we sometimes sell out of certain products. If you order a product that is out of stock, we will send you an email update as soon as possible. You will then have the option to continue and keep that order or cancel it. If you keep this order, we will notify our partner manufacturers for production as soon as possible. And we will do our best to ship your order quickly.

Customized Products
Customized products are tailored to your needs, so it will take time and we will deliver within 5-15 business days if you confirm your order.


Section 3 How long will it take for me to receive my package?

Estimated delivery time = processing time + shipping time (depending on your location)

Orders must be processed before they can be shipped. The time you wait before receiving your package is made up of delivery time and shipping time.


Section 4 Taxes and Duties
Once a package arrives in the destination country, it may be subject to import taxes, duties and related customs fees. These fees are determined by the customs office of the particular destination.

The payment of these fees and taxes is the responsibility of the recipient and we at kaylastudio.com are not responsible for them. For further details on charges, please contact your local customs office.
It is your responsibility to check your local postal regulations for restricted items, as we are not responsible for any items that are not accepted for entry into a particular country.

Note
Due to Covid-19, there may be delays in international shipping. If your order is delayed, Please email us support@kaylastudio.com. We will promptly verify the situation with the shipping company. Thank you for your understanding and support.

Section 5 - Contact Information

contact us